Shipping

All Next Day Delivery orders placed before 2pm Monday-Friday will be dispatched the same day for next working day delivery (orders placed before 2pm on a Friday will be delivered on the following Monday).

Please see our Delivery & Returns page.

We ship items to the UK and many European countries, for specific information on delivery zones and charges please see our Delivery & Returns page.

Orders

Yes. Please call us on 0845 224 2802 (5p per minute plus your network access charge) or 01473 730520 and one of our sales team will help you place your order. All major credit and debit cards can be used for payment.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Other

Yes, we accept all trade enquiries please get in touch for a quote and discount would be allocated to subsequent orders on proof of eligibility).

Aquatix-2u is an online retailer and we do not have a walk-in store. Please note due to public access restrictions we are unfortunately unable to offer a collection service.

Returns

Please contact us straight away via email (sales@aquatix-2u.co.uk) or phone (01473 730520) and we will work with you to best resolve the situation by either repairing or replacing the item. Conditions apply please read our Delivery & Returns page for more information.

Unwanted items can be returned providing they have not been used and can be returned with the packaging complete as it arrived. We require you to notify us before you return the item within 7 days of receiving it. If the item is not faulty but no longer required then you will be asked to cover the cost of returning the item. Please see our Delivery & Returns page for further information.

Pond & Aquarium Help

Please download our Pump Troubleshooting Guide (PDF) for assistance.

Please download our UVC Troubleshooting Guide (PDF) for assistance.

If you are in need of pond or aquarium-related help, then please drop us an e-mail (sales@aquatix-2u.co.uk) or give us a call (01473 730520). Together our team will be happy to assist by passing on knowledge and advice on both pond and aquarium set-ups large or small.

If you are in need of pond or aquarium-related help, then please drop us an e-mail (sales@aquatix-2u.co.uk) or give us a call (01473 730520). Together our team will be happy to assist by passing on knowledge and advice on both pond and aquarium set-ups large or small.